Using the Conference Bridge

Creating a conference room:

If you do not already have a room created, you can do so in the BT Voice customer portal

1. Under the “Services” tab, click “Conference Bridge” in the left navigation pane
2. Click the button for New Conference Room
3. Enter a conference number and Attendee Password. You will have to provide these numbers to your conference attendees.
4. (optional) Enable moderator controls and set Moderator Password.
5. Set audio settings. The default is Attendees are muted until moderator joins. You can change this to all unmuted or all muted by default when attendees join.
   1. Additional options that can be turned on or off
   2. Enable Music on Hold when there is only one attendee
   3. Play sounds (ding) on attendee enter/exitAnnounce the number of callers when attendee joins
6. Add user group assignments to groups that should be allowed to moderate the room through the User Dashboard

Using a conference room:

Attendees will join your conference room by dialing either a direct phone number dedicated to conferencing or your main phone number and then an extension to will route to the conference. This will vary by customer’s configurations. Contact us if you are unsure of how to dial into your conference bridge.

To enter into the Conference, an Attendee will call into the Conference Hub and enter the Conference Number, followed by the # (“pound”) key. They will then be prompted for the Attendee Password; once entered, the Attendee will have joined the conference.

If Moderator Controls are enabled, the Moderator will call into the Conference Hub and enter the Conference Number, followed by the * (“star”) key. They will then be prompted for the Moderator Password; once entered, the Moderator will have joined the conference.

When Moderator Controls are enabled, users can be muted or unmuted. Once in the Conference, the Moderator has the ability to mute or unmute all Attendees by pressing 5 (to mute) or 6 (to unmute). The moderator will hear the number of Attendees in the Conference announced when they use mute or unmute. The Moderator should disregard this.

User groups that have been assigned to the conference room will see the conference room in their BT Voice Portal dashboard. From here they can mute, unmute or kick callers from the conference.