Click to open each feature for a full description
Web-based presence and call control application that allows users to drag and drop calls to and from other extensions, parking lots, conference bridges, or out of the Call Center queues. There is also access to voicemail, Click-to-Dial and chat functions. The console’s contact list may be built “on the fly” or imported from another source.
Music and Commercials on Hold
You may upload multiple On Hold commercials or music to your Hosted PBX, and playback can be based on location or queue.
Caller ID Blocking
Disable Caller ID for all outbound calls made from your Hosted PBX.
Caller ID Routing
Enables the creation of one or more inbound Call Route tables that route to a particular destination, based on Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined Call Route to deliver the call to its destination.
Direct Inward Dialing (DID)
Set up a telephone number to dial directly to a device or extension.
Directed Call Pickup
Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue call.
Disable Outbound Dialing
Disable Outbound Dialing for specific extensions.
Do Not Disturb
A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.
Outgoing Call Blocking
Prevent calls to specific numbers or services (e.g. a 1-900 number).
Voicemail to Text Message
Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: 3rd party text messaging rates may apply.
Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.
Incoming Call Blocking
“Black list” phone numbers to block them from calling your Hosted PBX.
Incoming Call Identification
Identify incoming calls by modifying the Caller ID to display Call Routing information.
Incoming Caller ID Routing
Route calls based on incoming Caller ID to any Auto Attendant, extension, Ring Group, phone number, ACD, or Call Queue.
Incoming Privacy Screening
Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.
Allows you to listen in on a selected extension, but not speak.
Live Person Answering
Set up a telephone number to ring a specific extension or a Ring Group – sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.
Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
After making or receiving a call, a user may “conference in” any third party for a 3-way call.
Voicemail to Email
After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number, and an attached WAV file that can be played on your PC or mobile device (e.g. smartphone or tablet capable of playing WAV files). You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed.
Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.
Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.
Forward Calls Locally or Remotely via Phone or Web
Call Forwarding is easy to set up and manage from your desktop or on-the-go.
Dial a Ring Group and make an announcement through the loudspeaker of each phone in the group. Note: phone specific; check per brand or model.
No Answer Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.
Outbound Dialing Rules
Configure which types of outbound calls users can make.
Transfer a call to another extension, group, or phone number without announcing the party being transferred.
Microsoft Outlook Plugin
Optionally installed with Outlook 2010 and 2013; provides users with the following features: Click-to-Dial, Screen Pops, and Call Logging.
Browser plugins enable Click-to-Dial functionality for Internet Explorer, Google Chrome, Mozilla Firefox and Safari.
Allows you to send faxes from your computer, which can then be received via email or routed to a physical fax device. This feature provides immediate access to faxes – anywhere, anytime, and from any device.
An installable plugin for users of Salesforce.com supporting Click-to-Dial, Screen Pops and Call Logging.